Shipping policy
Where we ship
We ship within India only. Orders are dispatched from our warehouse at Sports Complex Enclave, Delhi Road, Meerut, Uttar Pradesh.
Dispatch and delivery times
Orders are normally dispatched within 2 working days of confirmation. Delivery usually takes 3 to 7 working days depending on the destination; remote pin codes can take longer. You will receive the courier name and tracking reference once the parcel is handed over.
Shipping charges
Charges are calculated at checkout by the weight of the parcel:
- Up to 500 g: ₹49
- 500 g to 1.5 kg: ₹79
- Above 1.5 kg: ₹129
Bulk and institutional orders (schools, distributors) are quoted separately; write to us through the contact page.
Damaged or lost parcels
If a parcel arrives damaged, do not accept it or note the damage with the courier and tell us within 48 hours through the contact page with your order number and photographs. Parcels lost in transit are re-shipped or refunded in full once the courier confirms the loss.